Monday, July 11, 2005

CTA Delays

Yes, they happen. No, riders shouldn't be left stranded with no announcement while waiting 30+ minutes for a train to come. I decided to actually write (well e-mail) a letter to the CTA about the dealy I endured tonight.

To Whom it May Concern:

I was disappointed after having to wait 30-35 minutes at the Adams and Wabash station for a purple line train, with no announcement at the station as to why the train was late. I could have taken the brown line to the red line and gotten home much faster had someone made an announcement. I understand that delays are inevitable, but please be frank with your customers and let us know when and why one is occurring so we can modify our plans.

Thanks for your time,

1 comment:

Steph said...

I'd be interested in what the response is. Keep us posted.